Privacy Policy
Effective Date: November 28, 2025
Overview
Cooler Vend (“we,” “our,” “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, store, and safeguard your personal and business information. This Privacy Policy applies to all visitors, customers, and users of our website and services, including users in the United States and Canada. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide, improve, and support our products and services. The types of information we collect include:
1.1 Personal Information
- Name, email address, phone number, billing and shipping addresses
- Company or business information, including legal business name and tax identification
- Payment information (processed securely by third-party payment processors; we do not store sensitive payment data)
- Account credentials if you create an account on our website
1.2 Business & Operational Information
- Purchase history, order details, and product preferences
- Communications and inquiries submitted via email, forms, or phone
- Feedback and survey responses
1.3 Device & Usage Information
- IP address, browser type and version, device type, operating system
- Pages visited, time spent, navigation patterns, and referring URLs
- Interaction with features and buttons on our website
1.4 Cookies, Tracking & Analytics
- We use cookies, pixels, and analytics technologies to track website performance, improve usability, personalize content, and deliver relevant advertising.
- Cookies allow us to remember your preferences and recognize repeat visitors.
2. How We Use Your Information
We use the information collected for purposes including, but not limited to:
- Processing and fulfilling orders, including shipping and delivery
- Providing customer support and responding to inquiries
- Scheduling consultations, demos, or service visits
- Sending administrative communications, invoices, and confirmations
- Improving our products, services, and website performance
- Personalizing user experience and marketing communications (with an opt-out option)
- Detecting and preventing fraudulent activity or security incidents
- Compliance with legal and regulatory obligations
3. How We Share Information
We respect your privacy and do not sell or rent your personal information. We may share information in limited circumstances:
3.1 With Service Providers
We may share your information with trusted third-party vendors who assist us in:
- Payment processing and order fulfillment
- Shipping, logistics, and delivery services
- Website hosting, analytics, and technical support
- Marketing, email communications, and advertising campaigns
3.2 Legal Compliance & Protection
We may disclose information when required by law, including:
- Responding to lawful requests by public authorities or regulatory agencies
- Compliance with subpoenas, court orders, or legal obligations
- Protecting our rights, safety, property, or the rights of others
3.2 Legal Compliance & Protection
In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the business assets.
4. Data Retention
We retain personal and business information only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes, enforce agreements, and prevent fraud
- Conduct business operations and reporting
When data is no longer needed, it is securely deleted or anonymized.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or disclosure. Measures include:
- Encrypted communications for sensitive transactions
- Secure storage of data in protected servers
- Regular monitoring and security audits
While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates to inaccurate information
- Request deletion of personal information where legally permitted
- Opt out of marketing emails or communications
To exercise your rights, contact us at sales@coolervend.com.
7. Cookies & Tracking Control
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website, but core operations will remain accessible.
8. Third-Party Links
Our website may contain links to external websites. Cooler Vend is not responsible for the privacy practices or content of those websites. We encourage users to read the privacy policies of any third-party websites they visit.
9. Children’s Privacy
Our products and services are not intended for individuals under the age of 18. We do not knowingly collect information from children.
10. Marketing Communications
You may opt out of receiving promotional emails and newsletters at any time using the unsubscribe link in our communications or by contacting us directly.
11. International Users
By using our website, international users consent to the transfer of their information to the United States and Canada, where our servers and operations are based.
12. Do Not Track Signals
Currently, our website does not respond to browser “Do Not Track” signals. We continuously review tracking technologies for best practices.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Cooler Vend Headquarters
California & Florida, USA
📩 sales@coolervend.com
📞 +1 866 – 944 – 5066 (USA)
📞 +1 866 – 383 – 5066 (Canada)
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of any changes.
Thank you for trusting Cooler Vend with your personal and business information. We are committed to transparency, security, and your privacy.
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